Privacy Policy

Loch Ness Gifts Limited Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details:

Loch Ness Gifts Ltd, The Green, Drumnadrocht, Inverness IV63 6TX
Telephone: 01456 450695 Email: shopping@lochnessgifts.com

What Information We Collect, Use and Why:

We collect or use the following information to provide services and goods, including delivery:

  • Billing and Delivery names and contact details including title, first name, surname,
  • Telephone numbers
  • Billing and Delivery addresses
  • Email addresses for the purpose of following up orders, responding to queries and delivering goods
  • Payment details are collected by us but not stored by us. They are processed by a secure third party card processor Opayo Elavon.

Lawful Bases and Data Protection Rights:

Our lawful bases for collecting or using personal information to provide services and goods including delivery are:

  • Your consent

You have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you.
  • You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to ask us to delete your personal information.
  • You have the right to ask us to limit how we use your personal information.
  • You have the right to object to the processing of your personal data.
  • You have the right to ask that we transfer the personal information you have given us to another organisation or to you.
  • When we use your consent as our lawful basis you have the right to withdraw your consent at any time.

Where We Get Personal Information From:

  • Directly from you

How Long We Keep Information:

We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including the purpose of satisfying accounting requirements.

How to Complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline Number 030 123 1113
Website: https://www.ico.org.uk/make-a-complaint